Privacy policy

Bespoke 24K Gold Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, Bespoke24kgold.co.uk, or purchase our products. This policy complies with the General Data Protection Regulation (GDPR).

1. Information We Collect
We may collect and process the following personal data about you:

Contact Information: Name, email address, phone number, and postal address when you create an account, make a purchase, or subscribe to our newsletter.
Payment Information: Payment details to process your orders, although payment details are handled securely by a third-party payment processor.
Transaction Data: Records of purchases, including the products purchased, quantities, and transaction amounts.
Technical Information: IP addresses, browser type, and browsing behavior on our site, collected through cookies and other tracking technologies.
Communication Data: Information provided through customer support or inquiries.

2. How We Use Your Data
We use your data to:

Process and fulfill your orders.
Respond to customer service requests.
Enhance our website and customize your user experience.
Comply with legal and regulatory obligations (such as anti-money laundering requirements).

3. Legal Basis for Processing Your Data
Under GDPR, we process your personal data based on the following legal grounds:

Performance of a Contract: To fulfill your purchase orders and provide customer support.
Legal Obligations: To comply with laws such as tax and financial regulations.
Consent: For optional activities such as email marketing, where you have given clear consent.
Legitimate Interests: To improve our website, protect our business, and enhance the user experience.

4. How We Share Your Data
We may share your data with third parties in limited circumstances:

Service Providers: We work with trusted providers for payment processing, website hosting, and customer support.
Legal and Regulatory Bodies: To comply with applicable laws or in response to valid legal requests.
Business Transfers: In the event of a merger or acquisition, we may transfer personal data as part of the business assets.

5. Your Rights Under GDPR
You have the following rights regarding your data:

Access: Request access to your personal data.
Correction: Request corrections to inaccurate data.
Erasure: Request deletion of your data, subject to legal retention requirements.
Restriction: Restrict processing of your data under certain conditions.
Portability: Request a copy of your data in a commonly used format.
Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us at in**@***************co.uk

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies collect information about browsing behavior and enable essential site functionality.

Essential Cookies: Necessary for website functionality.
Analytics Cookies: To improve user experience by tracking site usage.

7. Data Security
We implement appropriate security measures to protect your data. Despite our efforts, no method of transmission over the Internet is completely secure.

8. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.

Contact Us
For any questions or requests regarding this policy, please contact:

Bespoke 24K Gold Ltd
5 Brayford Square, London E1 0SG
in**@***************co.uk
0203 910 8316