Terms & Conditions

By using this website and/or entering dealings with us, you agree to accept the following Terms & Conditions. We reserve the right to update and change the website and these terms without warning or notice. These Terms & Conditions do not affect your statutory rights. These terms and any contract entered in consequence of your use of our website are subject to English law and the sole jurisdiction of the courts of England & Wales. In order to use our service, you must be 18 years of age or over.

 

1 – Prices & Payment:

Prices on the website are live and confirmed at the time of order for amounts under £50,000, based on current gold and silver trading prices. Multiple orders placed simultaneously may experience price changes due to market fluctuations and stock availability. The company reserves the right to cancel any order even after payment, with a full refund issued unless proof of identity is not provided, in which case clauses 4 and 5 apply.

Prices can be fixed over the phone by speaking to the sales team. After placing a phone order, terms and conditions will be emailed, and a confirmation email is expected. Payments on the website can be made by debit card for orders up to £30,000 and by credit card for orders up to £5,000, with ID requirements. Other payment options include online bank transfer and bank transfer. Please note payment can only be accepted from accounts registered in your own name and payment via multiple individuals for one order is not permitted.

 

2 – Delivery:

Upon dispatch, you will receive an email with the courier details and a tracking number. The delivery address must match the cardholder’s address used for payment, and goods cannot be delivered to any other address when paid by card. Once payment is verified, goods will be sent to this address, and you are responsible for ensuring their safe receipt. We are not liable for packages delivered to multiple-occupancy houses or work addresses once signed for or confirmed as delivered by the courier. We do not deliver to PO Box addresses and cannot be held responsible for postal delays. Ownership transfers to you once full payment is received, and the package is signed for at the provided address. We are not liable for price fluctuations after this point.

 

Issues with your delivery? Should your parcel not arrive in the delivery service timeframe you must contact us to inform us of this, we will then work with the couriers to provide further information. It is your responsibility to inform us if the parcel does not arrive – this must be reported within 14 days of the dispatch date.

 

 

3 – Orders:

Orders can be placed through the website or by calling us on the number shown on the website. Once you have placed an order cancellation is NOT possible under the distance selling regulations due to the fluctuating nature of the precious metals market. We will pursue payment for all orders placed.

 

 

4 – Cancellation and Returns:

The right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply due to price fluctuations in the financial markets. If you cancel an order, you will be charged 2.5% of the total order value plus any losses due to price changes. Failure to provide required identification documents will also result in cancellation, with the same charges applied.

 

There is no statutory right to return or cancel an order once placed under the financial services (Distance Marketing) Regulations 2004. The goods we supply are dependent on fluctuations in financial markets. 

We cannot be held responsible for the condition in which any mint provided packaging is received.

We reserve the right to cancel any order as we see fit and return the funds to the customer.

 

 

5 – Fraud Prevention and Requirement for ID:

In certain circumstances, customers will be required by law to provide proof of Identity to satisfy the anti-money laundering and fraud legislation.

For transactions over £5,000 or for cumulative transactions of over £10,000 in any one year, whether buying from us or selling to us, we require a copy of the purchaser’s photographic ID, and may ask for a copy of a recent utility. All personal information provided will be treated in accordance with the Data Protection Act of 2018. 

We will support efforts and contribute to the effective elimination of money laundering where we identify a reasonable risk of money laundering resulting from, or connected to, the trade, handling, transport or export of precious metals.’

 

 

6 – Liability:

The service provided by us will be exercised with reasonable skill and care and performed within a reasonable time and as described in these terms. We do not make any guarantees about the provision of our products, and we do not provide financial advice.

We cannot be held responsible for our products once ownership has been passed to the customer.

 

 

7 – Selling to Us:

Customers must be 18 or over to sell goods to us. All items sent to us must be authentic and yours to sell, proof of purchase may be required. Upon receipt by us, they will be weighed prior to opening and opened under a video camera.

Once a selling price for your goods has been offered and accepted, payment will be made by bank transfer. While we will make all reasonable efforts to ensure that we carry out a same-day transfer request, we cannot be held liable for forces beyond our control that may affect your receipt of such payments.  

Customers must ensure the correct bank details are given, as mistakes cannot be rectified once payment has been made. We accept no liability for incorrect information given to us by yourself.

 

 

8 – Contact Us:

5 Brayford Square, London, E1 OSG, Company number 15580579, Vat Number: 470 6096 86

If you have any queries regarding these terms, please contact us on 0203 910 8316 a or email us on se*****@***************co.uk